Frequently Asked Questions

Expert solutions for a pest-free home.

Are PestLab products safe for use around pets and children?

Safety is our priority. Most of our products are formulated to be eco-friendly and non-toxic when used as directed. Please check the specific product label for safety instructions and drying times.

How long does shipping take for my order?

We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, and tracking information will be emailed to you immediately upon dispatch.

What is your return policy if the product doesn't work?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with the results of your PestLab product, please contact our support team for a full refund or a replacement product.

Do you offer international shipping?

Currently, we only ship within the United States and Canada due to varying international regulations regarding pest control substances. We hope to expand to more regions soon.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.